Well that reply was rather sad.  Ok, I have been in touch with the Support team on Telegram and they at least have my wallet address now, so hopefully this is being looked into.  

Here is a more detailed description complete with screenshots, so you can see this is real (also before I couldn't figure out how to include screenshots lol)

(1) The initial status of my MinexBank account (already contains more coins than my wallet due to repeated re-parkings!!)



(2) Park remaining unparked coins



(3) Windows wallet for comparison (note I have been adding coins by mining... potentially another problem, to be addressed later!!)



(4) Get address used to set up MyMinexBank to send coins to myself



(5) Send my entire balance to myself



(6) Transaction went through



(7) Bank to MinexBank... look Honey I made some money for free!



[Number 8] **Smiley removed** Park the "new" coins



(9) You get the picture...



Can someone from Minex look into this please?

thanks, Rob.

P.S.  Anyone can tell me why my images aren't inline??