waiting for 9 days, no response.
ETH withdrawal.
They have disabled withdrawal and deposit for ETH, since it is in the Awaiting Approval then these money frozen until they make a decision (give it back or release to the address you have put) but instead of doing this next time it's better to convert in another coin and then withdraw.
They are doing this for BTC withdrawals too. Just saw a case where a user couldn't receive his amount less than 0.01 btc as it was awaiting approval since 1-2 days. Why are they manually approving transactions and delaying it? To save network fee?