They are drowning in/deliberately delaying the handling of support requests going back 2 months. The community has lost trust. I'm sure others like me fear a big grab/run. Because of them I can't transfer my NEM to my own personal wallet right now. Just scour through twitter and Reddit. Thousands suffering. I have thousands trapped and the desire to trade more is zero right now. If anyone reading this knows the owners or employees please talk to them. They are destroying all faith in altcoin trading. The community needs to pic up a big stick and get them to clean their shit up. Total f*ckwits.