Dear BIT. AC Representative,

I've been unable to access my account for 8 days now as it doesn't accept any 2FA code I type in (both on Web browser or android app).  I've sent you 4 messages via your support page on your website, none of which you bother to reply to.

I urgently need to access my wallet to make what now is a critical payment.

Are you going to continue to ignore me, or are you going to  do what is right and get back to me?

I look forward to your reply.

Regards,  M