I noticed that poloniex support for a very long time does not respond to tickets, they can not even answer at all, but nevertheless questions are resolved in the working order. This is due to the heavy workload and the large volume of incoming questions due to the abundance of crypto-currency types.
So this means that it will take longer since there's a lot of problems they have? They should have hired many support agents to support our concerns, since they are profiting more with the site right?