Re: TIDEX:Bitcoin and Altcoin exchange [Beta]

Hi Tidex.
I deposited ZrCoin today using the correct deposit address and attachment.
The deposit has not gone through and it has more than 20 confirms on the block chain.

Find the details of the transaction here: http://wavesexplorer.com/tx/8aHzthuzvEmfLwjSPmUsiZPoXW8rbuNBADg5EzA6rrQh

Why haven't I been credited? It is not even showing as an incoming deposit on my account?

Thank you.

Hello DLGHT!

As far as I can see you used an incorrect attachment: 9üª¶ÔnüLú

Please raise a support ticket here > http://support.tidex.com/support/login

To avoid making the same mistake in the future, please check this video - How to send Waves and any Waves assets to your Tidex account

Dear Tidex,
Why don't you check the transaction on the blockchain using the link I sent?
I used the correct attachment of a5c6dc32bd567dd3.
I really checked to make sure I did it right

Dear User,

Please check your transaction here - http://www.wavesgo.com/transactions.html?8aHzthuzvEmfLwjSPmUsiZPoXW8rbuNBADg5EzA6rrQh

http://i.imgur.com/S2JvX2s.png

I don;t know why that is, but it appears well on the wavesexplorer.com.

Anyway, I have opened a support ticket. When do I get a response?