The problem is, for everyone one of you that says NO WAY IN HELL there are three others that are refreshed by the fact that I don't cater to whiny customers, so the point is really moot.
Great way to piss all over your customers, Josh.
It really condenses your past behaviour in one simple post.
Bravo.
The thing is: I'm a customer - and enjoy watching josh smack down the liars and the morons. Too often people in general (and companies chasing 'customer satisfaction') resort to giving hugs and wiping various orifices of their customers with soft tissue paper.
If more of us were honest and willing to be vocal about it the world wouldn't be in nearly the state that it's in.
Keep it up Josh.
You see, that is true. There is however a difference between being tough and awesome and being an asshole.
Compare what Donald Trump does all day to what Josh did here. That is the difference. I think Josh has the potential, if he starts cranking the awesome up a little more.
So if I understand you correctly, it's ok to be an asshole, so long as the level of awesome is large enough to eclipse the level of asshole. But if more asshole peeks out than can be effectively hidden by the awesome, it immediately becomes fail?
I believe this can be applied to other areas too, such as arrogance and competence, or
annoying vs entertaining.