Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
Vict0ar
on 02/05/2013, 20:35:05 UTC
rstephe / mwp / Vict0ar / mroth7684

You should see a resolution today on your price execution issues.  Smiley

I received .4 more BTC.  That gives me a price of $476.257605/(.4 + 3.70151298) = $116.117541825 per bitcoin.

I made this purchase on the april 12 2013.  04/12/2013.  at 1:35 PM Eastern Standard Time.  The MtGox chart uses UTC, which is 4 hours ahead, so it correlates with 18:35 MtGox time.  The purchase was processed by ZipZap at 2:21 EST, which is 19.21 UTC.  

Over this time, it was never near $116 per bitcoin.

The high for the 18:00 UTC hour was 89.7.  The high for the 19:00 hour was 95.89.

http://i.imgur.com/y9pRP1T.png

http://i.imgur.com/emm2AIV.png

So, I am clearly still owed money.  You said earlier that the price was based on when the order was placed which would make the MAX price for me at $89.7 per BTC.  

$476.257605 / 89.7= 5.30944933 BTC
I have been paid 4.10151298 BTC.
So I am still owed, AT LEAST, 5.30944933 - 4.10151298 = 1.20793635 BTC

I really have no idea how the research team came up with the price it did.

https://bitcointalk.org/index.php?topic=128314.msg1846111#msg1846111

I will reopen your issue and look at it again.  Smiley

any word on this?  thank you.

Your final refund was escalated on 4/22 and is now just waiting in queue for completion.  Thanks for your patience.

Ursay, I have not heard anything about this.  Nothing on the blockchain or at my address.  Nothing in my email.  Is it still in the queue?

I can look up a status on this if you provide me with your email.  Thanks.

pokapokajokajoka@gmail.com