Hello everyone,

i would like to warn everyone about cex.io practices.I have a Tier 1 verified account with Cex.io and i have recently deposit ether in order to sell it for bitcoins.I send my funds from Gdax to cex.io and make the conversion.After that i request withdraw for my bitcoin amount.They are refusing to send me my bitcoins because the want them to tell them the following:   

Compliance Team (CEX.IO)

Jul 10, 11:51 BST

Dear XXXX,

In order to complete the procedure, I kindly ask you to tell us what is the origin of the funds you use for crypto trading? How and when you obtained these funds exactly? Please add a bank statement in PDF format to support your words.

Also I kindly ask you to clarify what is your planned turnover on our exchange, what is your main trade scenario and what funds will be used for trading.

We are looking forward to hearing from you soon.

Best regards,
Compliance Team


I have screenshots that proves my complain,i don't know how to post them.

Please don't deposit to them if you want your money back.We must counter attack these kind of tactics in order to not have them in the future.