Dear BIT. AC support representative,

I have been unable to access my wallet for the last 10 days as it doesn't accept any of the 2FA codes I type in from Google Authenticator,  on both Web browser or android mobile app.

I have sent you 5 messages via the support page on your website since but unfortunately, nobody from your company has bothered to reply to a single one.

As a matter of urgency, I need to access my wallet in order to make what is now a critical payment.

As it stands, you are holding on to my funds, and by ignoring me you are literally hanging me out to dry.

I am starting to wonder whether this is a genuine fault, or whether I am just being prevented from accessing my funds intentionally for a possible lack of liquidity from BIT.AC Limited.

Can please do what is right and get back to me with a positive attitude and subsequent resolution?

You shouldn't just hold on to your customers funds and just ignore their messages day after day.

I look forward to hearing from you.

Regards

MPires