Hey everyone, I noticed that their facebook admin had offline for 2 day already.
And still no response from their support ticket.
I just have one account and never break any rule.
I am afraid that I cannot get my money back.
That's strange, I think user Justforclaim has solved his problem on FB yesterday - try to write them a message there and comment on top post.
They just online and answer other people's question, but skipped my question and deleted all visitor post...
if they were doing the right thing (i.e. banning cheaters), why not to comment on issue and give a reply?