I am sorry man,but this isn't AML/KYC procedure.My fund amount is way to low for something suspicious,only 0.13 bitcoins.They send me an email after i have spam my issue in every forum i can.This is not fiat money,it is cryptocurrency and hasn't any restrictions from any requlation or country.They just keep my bitcoins without any reason.I have send them the documents that they wanted.They are extremely slow and unreliable.Why they don't have a phone number in order to contact with them or why they don't call me in order to solve my problem.They are totally useless,maybe there is only one man company.I am 1000% confident that i can have a better service alone in my house than them.