Such a shame With Polo..
I wanted to get my account verified so i could transfer larger amounts in and out, this was in April.
2Months later they responded to my ticket and said the picture was blurry (taken with 18megapixel camera).
Waited another 2weeks to be able to upload a new picture, it got verified yesterday.
I have moved almost all my funds out of Polo, never again shall i use such a sh***y exchange site as Polo.
I really hope EMC2 have better luck and dont get delisted, not for my sake but for the coin itself.
When a really stable wallet for EMC2 gets out i will transfer all my EMC2 to that wallet and keep for long holding.
The verification thing takes forever, got a similar issue. Application not approved forever, then suddenly the status on the profile page changed without any notification.
Our current wallet btw is super stable, based on plain LTC code. We are inly one version behind, need to have the soft forks through before releasing the next update.