I wish I could say it isn't true but look at this screen snapshot.  I deposited about 1 bitcoin, lost almost all of it.  So now I'm done playing, I'm asking for 0.22 back.  It's been 15 days and waiting.   First they say "it will happen quickly", then they say "sorry for the delay", then "supposedly in the next few days."  Now they simply ignore my correspondence entirely.

Screen-snap of my withdrawal set to "manual" for two weeks: https://i.imgur.com/6wzbY3G.png

Pity, they used to be the most fun and easy site.  Now they simply accept deposits and ignore you when you try to withdraw.