Hello everyone.
Starting from my first day to use coinbet24, it gives me a good reputation on fast payout and withdrawal, compared with other bookies.
However, today disappoints me, especially the customer support.
I have bet on the Fiji cup match "Rewa vs Ba" on today (14/07/2017) morning, London Time (06:02 am) with 10 mbtc.
The final result for the match was 0-0. As I am betting on Ba side of the handicap, the bet won and need to have 13.9 mbtc payout.
But up to now, nearly 12 hours, there is no updates on that payout, even though I have bet other matches after this Fiji cup match, they are all got the payout. What happens to the system? I suspect if it is trying to evade the responsibility of giving the payout to customer. Though it is not a big sum, I have contacted the customer support for several times, and no reply up to this stage. What are their plan? They are now losing a loyal customer, and also their reputation.
Starting from my first day to use coinbet24, it gives me a good reputation on fast payout and withdrawal, compared with other bookies.
However, today disappoints me, especially the customer support.
I have bet on the Fiji cup match "Rewa vs Ba" on today (14/07/2017) morning, London Time (06:02 am) with 10 mbtc.
The final result for the match was 0-0. As I am betting on Ba side of the handicap, the bet won and need to have 13.9 mbtc payout.
But up to now, nearly 12 hours, there is no updates on that payout, even though I have bet other matches after this Fiji cup match, they are all got the payout. What happens to the system? I suspect if it is trying to evade the responsibility of giving the payout to customer. Though it is not a big sum, I have contacted the customer support for several times, and no reply up to this stage. What are their plan? They are now losing a loyal customer, and also their reputation.
That amount is bit small for their investment on their site and surely they would rip off their reputation for that certain amount so the thing you must do here is to contact them again since I think their support boards and emails has been flooded with certain inquiries and maybe your tickets has been buried by them. And if you are not satisfied for the result then you must try to reach up them via their furom account nor in their thread and paste all your evidence.