I have been verified and still locked out. Being ignored and given the run around. Support

I have been verified for several days now, My account got hacked on July 3rd. I was actually on line and got booted off... I have followed your directions on getting my account unclocked and going to xbtce to get verified. I emailed you and you asked what my new email address. I have provided it in the support ticket XXXXXXx I have contacted xbtce for help and they sent me the following reply....

[Support: access to my btce account
Dear Client,

Thank you for contacting xBTCe Support.

Please note, you're now contacting xBTCe, not btc-e company. Your xBTCe account was successfully verified. Unfortunately we don't have access to any btc-e accounts. Please contact btc-e support team directly regarding this issue. Thank you for understanding.

Should you have any questions, do not hesitate to contact us.

Best Regards,
xBTCe