Im getting screwed the same way!!!!! I been locked out 7/3/17 and got the same email. I GOT VERIFIED and now they ignoring all my request for help.They closing out new tickets without response and i even contacted XBTCE AND got this response

Support

I have been verified for several days now, My account got hacked on July 3rd. I have followed your directions on getting my account unlocked with verification. I was hacked and booted when i was logged it I had 2FA engabled WTF

Its been over 10 days now. Your email says 48 hours

[Support access to my btce account
Dear Client,

Thank you for contacting xBTCe Support.

Please note, you're now contacting xBTCe, not btc-e company. Your xBTCe account was successfully verified. Unfortunately we don't have access to any btc-e accounts. Please contact btc-e support team directly regarding this issue. Thank you for understanding.

Should you have any questions, do not hesitate to contact us.

Best Regards,
xBTCe