Hello everyone.
Starting from my first day to use coinbet24, it gives me a good reputation on fast payout and withdrawal, compared with other bookies.
However, today disappoints me, especially the customer support.
I have bet on the Fiji cup match "Rewa vs Ba" on today (14/07/2017) morning, London Time (06:02 am) with 10 mbtc.
The final result for the match was 0-0. As I am betting on Ba side of the handicap, the bet won and need to have 13.9 mbtc payout.
But up to now, nearly 12 hours, there is no updates on that payout, even though I have bet other matches after this Fiji cup match, they are all got the payout. What happens to the system? I suspect if it is trying to evade the responsibility of giving the payout to customer. Though it is not a big sum, I have contacted the customer support for several times, and no reply up to this stage. What are their plan? They are now losing a loyal customer, and also their reputation.
Dont rush up things man there are really some intances that this betting sites do have delays and as you speak you are just still waiting for almost 12 hours. Theres no need to murmur about shady behavior if they didnt process your payout immediately. Give them some time and they might really be experiencing problem for them not to process payouts. They will not ruin their site for just 12.9 mbtc payout.Starting from my first day to use coinbet24, it gives me a good reputation on fast payout and withdrawal, compared with other bookies.
However, today disappoints me, especially the customer support.
I have bet on the Fiji cup match "Rewa vs Ba" on today (14/07/2017) morning, London Time (06:02 am) with 10 mbtc.
The final result for the match was 0-0. As I am betting on Ba side of the handicap, the bet won and need to have 13.9 mbtc payout.
But up to now, nearly 12 hours, there is no updates on that payout, even though I have bet other matches after this Fiji cup match, they are all got the payout. What happens to the system? I suspect if it is trying to evade the responsibility of giving the payout to customer. Though it is not a big sum, I have contacted the customer support for several times, and no reply up to this stage. What are their plan? They are now losing a loyal customer, and also their reputation.