BTCE told me my funds were safe and account blocked

When I got Hacked I was online on btce. I was booted off. My phone notified me my password was reset. I contact btce and they locked down the account. they told me my funds were safe and account blocked but i need to prove the blah blah blah etc which i did but they wanted screen shot of the FROM computer of my latest deposits, which i was not able to do. I bought my coins from online and had it transferred, so they said to bet xbtce verified. My old email was locked down and on a 30 day wait for recovery with Microsoft, so i cannot access old email, so BTCE said I needed to do the verification for email. After verification no more responses and my support tickets were closed out without answer and new ones were deleted from my "my support tickets tab"