We do not push our bonuses to everyone, bonus information is on the completely separate page and usually only advanced dice gamblers are interested in them and newcomers are very much welcome to ask additional questions in the chat to mods or support.
We may consider removing "cancel" button completely and will notify users in advance that once bonus is claimed it cannot be cancelled however, this does NOT solve an issue where user just don't read the messages, in this scenario next complaint would be "I accidentally claimed a bonus and now I can't cancel it even though I don't wanna wager". So we are still looking for a more elegant solution and all suggestions are very much welcome.
We may consider removing "cancel" button completely and will notify users in advance that once bonus is claimed it cannot be cancelled however, this does NOT solve an issue where user just don't read the messages, in this scenario next complaint would be "I accidentally claimed a bonus and now I can't cancel it even though I don't wanna wager". So we are still looking for a more elegant solution and all suggestions are very much welcome.
-You are right but now the problem will be his own problem because you have the rules backing you up . Why you keep ignore that your site did wrong by not include the rules of bonus before claiming it !! . If this was on rules page that person would have not come post on this forums about this problem because simply there will be no problem .
- Making a 2 screens pop out or even 10 after he already claimed the bonus will not makeup for not having this mentioned on rules page . I am taking about the separated page for bonus nothing on it say that initial balance will get canceled .
So far we disagree that canceling not only winnings but a deposit as well is "shady" or "unethical", as Dre mentioned above this is to avoid the following scenario:
make a deposit
claim bonus
betting unsuccessful
cancel bonus
withdraw deposit
deposit is again
..and here we have a loop.
As said earlier, this is a gambling, we give users a chance to win more and we NEVER ask questions on withdrawal.
make a deposit
claim bonus
betting unsuccessful
cancel bonus
withdraw deposit
deposit is again
..and here we have a loop.
As said earlier, this is a gambling, we give users a chance to win more and we NEVER ask questions on withdrawal.
There is simple fix for this just change the rules and make the (original balance unlocked and have to be used first ) that way there will never be a loop and your site will lose nothing if someone canceled the bonus
.