We understand that at current state for must of you, your support and trust in us are practically not existing. All we can do now is try and gain that trust back again and we will do our best efforts to achieve that. Please understand that this is not a simple case as many got hurt in different ways. We currently don't believe that handing refunds to some while others get nothing is the right thing to do. We need more time, we understand this is something difficult to hear right now but we still don't want to rush things now and regret later on.
One last point, there have been many malicious accusations here, we are all taking the blame and understand your frustration and just want to point out that we are unite and in this together. None of the team acted at any point at his own and thus should not be blamed for the entire misfortunate events.