@rewter - Of course I'm not surprised they're asking for verification. The point is that I met all their requirements and advised them before I even started that I'm going to move this money. They told me that they have 'no limits', there will be 'no problems', my documents are 'good'. Now since yesterday they didn't even give me the option to provide them documents or anything, won't answer my questions and they're closing my account.

Worst of all is they added a 0.5% fee which was never there before, to take out my money, which adds to €507.50 - as per the last screenshot I attached, I was never being charged such a fee before they informed me that my account is being closed. So basically they just decided to nick €500 off me since I wasn't going to be their customer anymore anyways.

The only hint I got of why they did this is because I wasn't using their exchange to purchase cryptocurrency, they suggested that my partner can buy BTC directly from their exchange and I don't need to do 'this'. Also, since I was providing all the documents they were asking me for, they asked me if I have a 'license to accept currency and buy BTC'. When I told them that everyone can buy BTC with currency, no such license exists, and asked them to specify which license they're talking about, the question was just ignored, along with my question about why they are ripping me off €500. They just told me my account is being closed.