Raised a ticket and got the same standard message... but now my withdrawal says pending.  Last time "pending" became "processed" in less than a day but it's a weekend now.  Not holding my breath!

As for Coinlab that was just hot air.  The muppets were claiming for "Beach[sic] of duty". If they can't spell a crucial word in a legal document would you trust your money to them???!!!  They seem like a bunch of chancers on the bandwagon and I doubt they will be any more efficient at running the business.