Hello everyone, help me solve the problem, a couple of days ago I sent 2 transactions to novaexhange but the coins never came, what am I doing wrong?

Status: 495 confirmations, sent out after 15 knots
Date: 07/18/2012 20:35
Debit: -100000.00 ECA
Commission: -0.00001 ECA
Net amount: -100000.00001 ECA
Status: 475 confirmations, sent out through 14 nodes
Date: 07/18/2012 10:42 PM
Debit: -1000.00 ECA
Commission: -10.00 ECA
Net amount: -1010.00 ECA
first thing is to check they're on the blockchain,
you can search by transaction id, or by address
https://cryptobe.com/chain/Electraif they're not on the blockchain, delete your copy of the blockchain and resync from zero. (keep your wallet.dat safe !*!*!)
if they are on the blockchain, you'll need to lodge a support ticket with novexchange