The website is getting better. But the contact email support should be using your domain name as this kind of business needs seriousness.
And browsing the whitepaper, there's no guarantee that you can get your claim as this is up to the community - thru voting system.
Of course, there's always bias in gauging if the submitted evidence is sufficient or not. It depends upon the individuals who are voting that time.
So in the end, even if you are a "policy holder", you can't have the security that you can claim your benefits.