1. Be sure I typed in my email correctly. The issue, as mentioned above, may be that my email address has a dot. But it never was an issue for other services.
2. The main problem is that they stole my LTC. I have a screenshot saying that my LTC were transfered to my jaxx wallet address but they never were.
Check their twitter and this https://bitcointalk.org/index.php?topic=2038665.msg20281776#msg20281776.
Still believe in their purity?