Please note, you're now contacting xBTCe, not btc-e company
You are sending your complains to the wrong address.
You should find the BTC-E.com's help desk.
1. Go to official BTC-E.com website (it.s BTC-e.com).
2. Click on the "Support" link (it's on the website's footer).
3. Click on "Submit a Ticket".
...
https://i.imgur.com/9b9nsp9.pngIt looks that they are very busy. I sent them docs for verification 6 days ago and there is no result.
