Does not matter if troll or not. Imagine a random CEO of any well known company stating publicly to an upset costumer / troll "FUCK YOU and all of your kinds". This would be the end of his / her career. You are no drugged rockstars, you are (getting) public figures now which represent a "business" with hundreds of millions at stake. Better act accordingly, just my few cents.
This seems to be quite a prevalent but utterly false view of reality. I just can't get past how you feel entitled to be in any position to tell us how to act. I could be a pretentious asshole and simply say "you are all beneath me, you haven't achieved anything in life in comparison", but I don't. I engage you like I would anyone else. Also, IOTA is not a company, it's an open source project like Linux.
Heard of the guy behind Linux, Linus Torvalds?
Our 'controversial statements' pale in comparison, enjoy:
https://en.wikiquote.org/wiki/Linus_TorvaldsThis is what I mean. You always get into a very defensive position when someone critises your public behaviour. As those opinions rise about this communictation problem,
independently there has to be something about it, don't you think?
BTW: Linus Torvalds is an asshole and he lost a lot of supporters because of it, be better than Linus..