My email was hacked and locked out by MS and needed to use a new email. They requested me to get verified with xbtce. I after being verified,I have been ignored and my support tickets have been closed out without any response. I have quite a bit on the exchange and stressed needless to say. Please keep me update on your situation and if anyone on here can assist me I willing to help with legal fees or what ever is needed to gain access of my account.
Support tickets are now label PRIVATE and all new support tickets are closed out without responses. Even this main support tickets gets closed out. Not even a response which is so unprofessional and stressful.
It was your responsibility to secure your email address. Were you using 2FA? Probably not. Why blame the exchange for your mistakes?
Do you have any idea what would happen If it was so easy to have access to an account just by providing docs? btc-e probably don't have any legal ways to confirm that submitted docs and see if they are fake or real because that would expose their real identity. That's why they probably use their own judgement and that might take time, maybe even forever...
Anyway It is not that I defend btc-e or something, I lost faith in any exchange out there. I simply point out that you were (probably) careless about your security and you are simply suffering because of your past mistakes.
I had 2FA enabled, I provided them with the verification they asked for. IP address, log in, last 3 transactions, and so on. The hackers requested the 2FA to be removed which I was on line when it happen (I was logged in) and booted off line. I contacted BTCe right then and my account was locked, They change the password and too contol of the email, I had to regain access. The password to account was not hacked, just my email was. And yes I had the 2FA enabled. I am not blaming the exchange AND I provided them the correct answers to their questions such as IP address and what not. I needed to change my email address, so yes with that said they know I am the owner and not helping. Hacking is not careless it means hacked.