Update July 23, 2017. It become more worst than ever before. Now they are freezing user accounts and locking their funds. You cant withdraw your money if it is locked and also they are deleting frozen accounts now. Any critic in trollbox will get banned instantly if you open a support ticket and ask question also will get account freeze after few days account will get deleted. Apparently you lose funds and your account will never exist once it deleted. Beware of bitgrail If you have funds in bitgrail withdraw immediately.