Halo coinotron.com

I want to ask some question. First I want to know about my withdrawal ZEC process because it is already 12hours and I got nothing until now, not news or anything, I send few emails and heard nothing from coinotron. Second I have hashrate on my ZEC workers from my last transaction and it is gone, where is it? is it will come with my withdrawal? I hope you can answer and reply the emais!

Thank you
Best regards,

Azmi.