I have no way to contact with them. the ticket system is so slow and their twitter account literally publish one sentence a month. They refused to gave users free steller lumens airdrop. Now I don't know if they will give us BCC after Aug. 1. any ideas?
Just withdraw your bitcoin and store it in a trusted wallet that supported the hard fork just like Electrum or any hardcore or trusted wallet because in that move you will get in touch with the hard fork and you will get the new coin which is BCC so in my opinion just transfer it into a wallet.