Coinsquare is second largest exchange in Canada. Has good reviews. Not sure what's going on.
I emailed their support and sent them SNS messages too. Still no reply.
That withdraw section is where you can normally send to a third party wallet.
Oh, they are 2nd largest exchange in canada which is really good to hear at In this case they do definitely have problems as of now and just keep on sending them support ticket regarding on your issue. Give them some time to answer you. They are the only ones they can able to answer and resolve this matter.