Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I have been waiting for my money for more than 2 weeks ...
I sent 415 USD from MtGox (MtGox redeemable code) to Virwox. The process finished with status "Order executed - funds deposited at remote exchange", but the money never arrived to my Virwox account.
This is the information of the order:
EventID: c1c93046-ba35-4ed8-b0ad-bdc3684ba5e3
QuoteID: cec8c3bc-9c4b-4965-bd7e-1a9e13d98da0
User: SYSTEM
DestExchange: virwox
eventtype: Order executed
EventSentAt: 1365450690.99
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $411.3065 USD
I sent 415 USD from MtGox (MtGox redeemable code) to Virwox. The process finished with status "Order executed - funds deposited at remote exchange", but the money never arrived to my Virwox account.
This is the information of the order:
EventID: c1c93046-ba35-4ed8-b0ad-bdc3684ba5e3
QuoteID: cec8c3bc-9c4b-4965-bd7e-1a9e13d98da0
User: SYSTEM
DestExchange: virwox
eventtype: Order executed
EventSentAt: 1365450690.99
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $411.3065 USD
Have you logged your issue at bitinstant.com/contact ?
Yes, 13 days ago.
Did you receive an auto response stating that your issue is logged and our team is working to find you a solution? Check your spam. Thanks.
Yes, I received the auto-response, however I need to know when Bitinstant will resolve my problem. 13 days is too much.
Can you give me a tentative date?
Can you escalate my case?
I'm sorry that I am unable to personally fix this type of issue. You will see a resolution thru bitinstant.com/contact
Thanks for your patience.
1 month and still waiting for my money ...
