Ticket ID: 16589

Hello,
is BCN wallet offline? why there is no warning?

I send BCN to my account on hitbtc and it still didn't arrive here! I see the transaction on the block chain! what's wrong?

coins: 40001

my hitbtc BCN wallet: 23KSYgJ2Hukbe6cecyoC62T6qCGKxecKpSR96LGSsWSSNBhXmzUk49Cdi7ok6B5SQT6UXUtQgusruCo XbqUZm8VJAeNnkGX

blockchain info: https://chainradar.com/bcn/transaction/a5e8df856c3df029a8768b10e070bc01dc8220d02972c4b7d79e1502def73bea

I filled a support ticket, but didn't receive an answer!

BCN is a very volatile coin, why you didn't give notice that there is a problem receiving deposits!?

Among all the exchanges you have the worst support ever, tickets just stay unresponded. and if something happens people lose their money without any help.