Since Eugene from your suport team have been ignoring my request, can someone who can read english have a look at request #145903

It's simple, I tried to convert 0.2BTC, transactions failed for some reason, ending with the 0.2BTC disappearing from my balance, and the money not loaded to my cards.

So that people can understand what some unlucky cusstomers can go through with their customer support, here is a small summary:

Eugene started by telling me that he can see that some transactions went through, for a total of 0.164807 BTC, and that they were loaded successfully to my cards.
But according to him, there was some change left that should have been on my balance.
So he gladly added them back manually to my BTC balance and provided me with a TX ID. A few hours after appearing on my balance, his transaction vanished.
I checked the TX ID, and it was some random blockchain TX ID from a few month ago, not related to my wallet at all...

I discovered later that for the successful transactions, he was referring to 3 successful transactions 1 week before the transactions I had issues with (I gave exact date and wirex transaction numbers...)

So, after some more messages, he finally realized his mistake, and he refunded me the money ... from the 3 transactions that were successful 1 week before my issues  ...(0.164807 BTC)

After asking him what happened to the rest of my 0.2BTC, he is answering me that I've used the remainder to load the cards...

So now, can someone from this company just send me back what is missing from my 0.2 BTC?
0.200000-0.164807 = 0.035193 BTC