Heatwallet exchange customer funds (~30 BTC) do NOT receive any participation in BCH, in other words we don't split the customer BTC wallets due to the low funds and high complexity required for splitting cold storage funds. This is common for low holdings of individuals and businesses alike.

As advised by Bitcoin Cash and many exchanges, to ensure you receive BCH based on BTC on exchanges, you would've needed to withdraw your BTC to a genuine BTC wallet for which you control your private keys. Heatwallet BTC token doesn't offer this capability yet.

BCH received by the company are solely based on the company's own BTC holdings, and are fully accountable in the company books to shareholders.