Any update on this?
The problem is resolved.
But now the same new problem arises.
My status withdrawal
Awaiting Approval more than 48 hours.
Somehow it can be like that, I've sent a ticket to the admin but still waiting for replies.
Did not you receive email with the link to authorize your withdraw? If you received email as the link to authorize the withdraw and you have this status, it will be difficult to solve your problem since they take a long time to respond support ticket.