Here an email from exmo about btc-e =
"Hello!
Unfortunately, there is nothing we can do to help with a third-party resource.
Best regards, Exmo.com Support Team.
C yвaжeниeм, Cлyжбa Пoддepжки EXMO.com."
So what, you asked them to refund your btce money? omg...
can't you just wait, if it's exmo, or something else, where our funds will be transferred, they will let us know. I hope..