I have a problem with my bitinstant order, bitinstant support and feedback. I come here to offer bitinstant the chance to resolve the issues.

On 25th April I created an order for bitstamp coupon to vouchx coupon.
https://www.bitinstant.com/order_status/957a54e6-2f56-4cf2-815c-382504a93c19.

I created a bitstamp coupon and paid through to bitinstant. Bitinstant have the funds.
Thu Apr 25 13:38:54 2013   803c1d00-f7aa-4be9-a078-aea138eb54b4   Order executed - funds deposited at remote exchange

I confirmed with bitstamp that the voucher has indeed been redeemd , meaning bitinstant do indeed have the funds.

The order failed. The failure was on the bitinstant side.
Thu Apr 25 13:38:54 2013   d35aaceb-22f2-43ad-bd64-5f48e8bbb171   Serious error occurred

I contacted bitinstant support "seth" who said that my coupon failed and suggested I needed to pay again. This reply poor handled my issue, so I replied and got forwarded to another bitinstant representative "charlie".

Someone from Bitinstant have now set the order as to "manual transfer" and I have not received any feedback. I am still missing my funds (ie have not received a refund not the fulfillment of my original order to receive vouchx).
Wed May 1 22:03:20 2013   614d9c13-5f09-41bf-8580-0ae6ed1378f9   Manual transfer created

The whole process has been extremeley poor and I want this issue solved. A refund of funds back to my email address is easiest.