You could watch the blockchain to see if they pull it out...
Sad to hear its gone. Also open a ticket maybe...
Support doesn't answer any of my mail, on twitter either.
I just assume they scammed me (us).
It's really easy to find the coins back, they just won't do it because it's our mistake, and free money for them. I still call it a scam.
I think i may know what could have happened here, coz the same thing may have happened to me, can you post the address that you sent the BCH to? BTW which wallet did you transfer FROM?
Edit: Sorry, got it from the tx you posted above. Do you have the priv key for this wallet: 13PPyKUqP94gPvWQmX6E2q25RKnNXuhkyf