#update 2
they send this link to me now
https://recovery.blocktrail.com/ i try recrvery to new wallet now
The problem has been resolved.
With slow and unspecified services on Wallet recovery, the freezing of money is unreasonable.
I have decided to move to another wallet. And will not come back to BTC.COM
poor service

Our security system disabled co-signing on your account because of unusual or suspicious activity. Like we explained to you many times before you could of just had easily withdrawn your bitcoin with the backup pdf to another wallet or system.