I have wired transferred 2 same amount of $1000 on July 31.
Thing was it was duplicate wire transfer with same invoice# 2496 amount of $1000.
I wired on the July 31st 9:30am of 2 wire transfer.  Only one was credited to WTT usd wallet and other one was not credited.
I been sending email back and with support but they want me to provide them with confirmation.
But I went to the bank and there was confirmation letter and they have told me just take a screen shot of my wire activity from online banking and that should be good enough.
But support is keep saying need confirmation letter.
The screen shot shows date, time, amount, memo, account#, transaction#, Fed reference # what else they want ?
I need to get my money back or get tokens for this amount.

This is really pain in the ass.

Need help Watt Support...