well for one, what year it this? ;p " download memory eating videos onto their user terminals. " what the hell are you even talking about? lol
LBRY is a decentralized content network, think youtube meets bittorrent, where CREATORS keep 100% of THEIR money and USERS are paid to help "seed" the network.
For two: Reilly smith is not their customer service rep, did you not even READ lbry.io/team? maybe an email to
help@lbry.io would have been better as per the site...
For three: you are NOT an "investor" . you bought tokens on a free market. Lbry.inc never solicited a penny from you in an scammy ICO so get over your bad decisions and blame who pushed the buy button. Lbry's only "investors" AFAIK are Pillar.Inc (VC), and THEIR OWN TIME AND $$$
Why dont you try and use the program before making such a misguided post. To view a lbry vid, that vid must be dl'd to an end terminal. I love the concept of cutting out the middle man, but if you look at this objectivity [which you obviously arn't] you would realize lbry is junk. Regardless of how much users get paid to "help seed the network", those vids take up alot of real estate on a harddrive... technology as a whole is moving toward smaller harddrives/ cloud computung/tablets/large cell phones.
A content creator has two goals 1) Exposure 2) Profit .... Even though YouTube takes large portions of the profits, it's balanced out by the billion + number of users they have. More users = more exposure = more money for creator's.
"you are NOT an "investor" 
why do you jump to the conclusion that I was only reffering to my btc investment? My email to Reilly had nothing to do with the few bucks that were spent. I invested my personal time and exposed my computer to their beta release. I am a potential customer .... customers/users = investors. Where would lbry be without a user base??? Lbry is a rinky dinky start up... users are their bread an butter. The fact that its been two weeks and no response further cements the notion that lbry is unprofessional/amateur. I hope that im wrong and they get their act straightened out, but my gut feeling tells me they won't. This coin is definitely a dump. Invest in another coin, there's alot of winners out there you may be missing out on ...