This is so typical. Sorry for your experience with Polo, kikan..... Mike from Poloniex has often responded and expedited requests when people make a big stink on Reddit. I would suggest making a thread on Bitcoin and Bitcoinmarkets and maybe ethtrader as well. Explain your situation as clearly as possible, and put the most relevant support tickets. I wish I could remember the handles of Polo support people so you could tag them; try to look them up.