Hi,

The only issue we are having is a delayed support time due to an enormous amount of new users over the last few days.  I have new support agents starting almost daily to help handle the ticket load.

There are many reasons why an account can be locked without notice. Examples include, but are not limited to, abusive API usage, suspicious activity such as logging in from a different ip range on a dormant account, or knowingly or unknowingly participating in illegal trades, and in rare cases accounts are disabled when we see a suspicious deposit.

We understand the value of privacy and the concern this may cause you. We treat your information with a high level of care and respect.

Unfortunately, when suspicious activity occurs on an account, we have a legal duty to both investigate and know the identity of the user. This is especially the case if your account is a legacy account.

The majority of issues you see that people post are user error or lack of following instructions.


If you are not getting the support you need please come to our slack channel, you can get an invite here, http://slack.bittrex.com, then you will be able to join our slack, https://bittrex.slack.com Once in slack you can join #customer-support and post your ticket and an agent will get back to you.


I apologize for the delay in support and promise we are doing nothing but making sure we continue to hire agents to get to customer concerns in a more timely fashion.

Ryan @ Bittrex