I made a payment using BTC on August 3rd, but until today my order status still unpaid and expired.
Tried to contact them, they always replied the same answer and not answering my question.
Other people too?
I am in the same boat - waiting for support to reply - have 2 tickets open with them...Paid on time but slow BTC confirmation expired the order so they have my money....
What was their response to you so far?