I think i got hacked the same way (The IP Address of the hacker was also from Russia), it is weird how Bittrex won't prompt an email confirmation to the user when the IP address is very off (I also live very far away from Russia)
Hello tachypknea
I also don't understand that. I always logged in from the same country, so it's strage that they/the security system did nothing when suddenly in ip from Russia logged in.
Did you already get an answer from the support?
Hello Hastura,
They ignored my question, they sent me an automated message of how to re-activate your account...... From the looks of it they haven't looked into the situation at all. I tried following up, but no reply in the last 30 hours.
Yeah, it's weird how they will freeze your account when a weird IP accesses your account (if it's dormant), but won't do the same when the account is active.. It's also weird how they won't allow users who enable 2FA to have email address confirmation as well. I know other websites that would prompt me to confirm with my email when a new IP or device is used for the account, it's not new technology or anything..
My biggest concern is that it's an issue on their end with the 2FA, in which I won't feel safe holding my money on the exchange anymore.
Thank you for your help everyone.
Hello tachypknea
I think i got the exact same answer from the support and they set the ticket from "open" to "solved".
They say that i got on phishing site and that is how they got access to my account...well s##t!
And you know what? That's exactly what happend
Yesterday i checked all the site i visited that day...and it took me over 1h. And then i found it...
In my case i really landed on a fake site...it's sad but its my fault.
Well, thanks everyone for the help and have a nice day.