Is it normal to wait more than 2 weeks for little transaction from poloniex ? ? ?

Pending    XC    4.45934191
   
2017-07-22 11:48:56 Address: XZdHw37fgnwtTxKo1Gf8He6r7MjifiJoyN

Is this exchange going do die?

and I have a support ticket from 2 weeks already - no answer as well

https://poloniex.freshdesk.com/support/tickets/340283

shitty exchange I will not use it any more ever