I have created a support ticket through bitmain, but I don't expect any reply for awhile.
This order was only for a single PSU and L3+, the PSU is scheduled for delivery today but the miner still shows in China with the Export Documentation missing or incomplete message. I called UPS yesterday and they said it was scheduled for Import to USA yesterday and to reach out to the shipper to resolve the documentation issue. Don't know what gives with this order, never had issues in the past. Guess I have to wait for UPS or bitmain to figure something out. Very annoying.
I am looking for advice on my latest order. I received notification my miner has shipped but UPS shows it is stuck in China due to "Missing or Incomplete Export Documents, they are working to obtain this information"
I have never had this issue before, but it has been awhile since ordering from bitmain.
Any idea what this means or any action I need to take to resolve?
Any input would be greatly appreciated.
edit - I live in the US
I had that happen with mine. I had to call UPS 4 times.
First they said that everything is fine. Second call they said I had to provide a taxpayer ID number for the import. Third call they said I had to pay an import brokerage fee of $18 per miner, but that they couldn't take my payment because that department was closed for the day. Fourth call they took my payment, but when the driver showed up he still insisted on collecting the fee again (check only, no cash, no cards) before handing the packages over. The whole mess took like 9 days.
Next order I'll use DHL for sure.